Identity Management / Mobile Device Management
The more technology advances, the more critical security becomes. Networking, mobility, cloud, and machine-to-machine (M2M) technologies all present fresh business opportunitiesâ€”and new security threats. As an organisation, you cannot ignore the new computing avenues which allow organizations to be more productive however you also have to take into account the security challenges that come along with it.
We act as a partner for our customers in order to identify the different areas of concerns, work with the client in devising a plan to cater to needs of the customer and thereby provide a complete strategy to address the different aspects of user management across multiple platforms be it Mobile/Smart-Device computing, BYOD/BYOC, Identity and Access Management etc. It helps the organisation to reduce costs and increase productivity without compromising the security aspects of the organisation.
Service desk is a centralized Information Technology Infrastructure Library (ITIL) Web-based helpdesk tool for IT organizations. It provides a single point of contact that consolidates user requests from multiple sources to deliver high quality support, using ITIL best practices to manage IT operations and services. It offers integrated Incident Management, Problem Management, Change Management, Contract Management and Knowledge Base Management capabilities. It ensures visibility, insight, isolation and faster resolution of IT infrastructure issues by providing the right information at the right time as required by the IT operations team.
- Incident Management
- Service Request Management
- Problem Management
- System Asset & Configuration Management
- Service Level & Availability Management
- Release Management
- Knowledge Management
- Quality Management
- Audit Management
- Policies and Objectives Management
- Contracts Management
- Inventory & Parts Management
- Customer Self Service
- Workflow Engine
- Survey Management
- Service Catalog Management
- Change Management
Managed IT services
Infrastructure as services
Remote Infrastructure Management:Â
We provides flexible and affordable suite of Remote Infrastructure Management (RIM) Services to our customers to monitor and manage their IT Infrastructure more efficiently and cost- effectively. With a hassle free 24 *7 management of Remote IT Infrastructure, Weensure quality through our engagement and strive to be the preferred partner for Remote Infrastructure Management Service.
End-User Support Services
In the face of todayâ€™s rapidly changing tech environment, end-user support is more vital than ever to effective operations. Our End-User Support services include:
- Service Desk
- Help Desk
- Desktop Field Support
- Teleconferencing and Collaboration
- Employee Remote Access
Data Center Management
Companies nowadays rely heavily on digital information and CIOs or IT Heads in today’s world are becoming increasingly important as part of core management team in taking business critical decisions. It is their responsibility to effectively steer the company to a future world by giving it an IT edge, where IT does not just remain a support service for other arms of business implementation, but becomes an independent strong source of it. To free up their time and resources, CIOs need to outsource business critical but routing matters to experts that can take care of “keeping the lights on”, and leave them to participate in business betterment. Our Managed Data Centre Service experts understand your infrastructure and architecture, and ensure that all periodic activities are taken care of. For your birdâ€™s eye view, regular reports are generated and provided to you, so that you are always aware of current health status of your Data Centre.
Moreover, our IaaS is a model in which we have built a large data center with state of the art storage infrastructure, and rent it out to you as per your requirements. So instead of investing in buying and maintaining your own hardware, coupled with all the hassles of installation and management of various software, we provide you with the option to hand over this responsibility and assign it to us as a comprehensive turnkey service. You do not have to ever upgrade any hardware or software, keep track of versions, worry about running routine checks and maintenance, and still be in compliance with world standards. Being a fully and transparently scalable model, you do not have to worry about your future growth needs. You pay for what you need today, and as your data grows in size, it is automatically assigned the space it requires, as and when it is required.