End User Support
Enterprises are under tremendous pressure to reduce cost while improving customer service. SLA management, cost control and risk management are continuous challenges. How can companies meet all these demands and still deliver proactive and comprehensive support to its end users? Logicasoft End User Services provides the solution to address all of the above challenges of customer.
How do we help?
We manage multiple Service Desk calls by utilizing a Dedicated/Shared support model under Infrastructure Management Services. We implement best practices in line with industry standards for Service Desk management, tracking assets and help manage third party vendors for tools and applications. We also follow industry best practices for managing vendors and contractors. Logicasoft supports customers through the absolute continuum of IT Infrastructure Services on a shared and dedicated model Our skilled and certified professionals provide this support on 24/7 model.